Naeem Zahid is a Senior Business Developer with Telenor’s e-health program. Naeem is a medical doctor and worked as a general surgeon before joining Telenor. He has a PhD in public health, and an MBA from Insead. Telenor Group is one of the world’s leading mobile operators across Scandinavia and Asia. The company’s Norwegian operations are market leaders within digital communication and personal and connected care solutions for the healthcare sector.
09:30 - 10:00
- Användbarhet / Appar / Exempel från verkligheten (goda/dåliga) / Innovativ/forskning / Nytta/effekt / Personcentrering, samverkan över organisationsgränser
- Chef/Beslutsfattare / Patientorganisationer/Brukarorganisationer / Vårdpersonal
- Vård på distans
- Vård på distans
In order to achieve this goal, new digital solutions that facilitate seamless interaction between hospitals and patients must be taken into use. Telenor has developed a digital solution - in cooperation with Nordland hospital in Bodø (northern Norway) - that enables remote monitoring of patients with renal failure receiving home-dialysis. The solution measures weight and blood pressure and sends these values automatically to the hospital through a personal health gateway. In addition, the patient sends fluid measurements to the hospital through an app. This means that hospital personnel no longer need to handle paper forms and manually record patient values. The hospital also has better oversight of each patient’s development over time, making it easier to prioritize the follow-up of patients. Patients on the other hand are happy to avoid submitting their measurements via fax, email or SMS to the hospital; and they feel that they have more control over a daily routine that is crucial for their health. Digital interaction with the hospital saves time and reduces hassle for patients, allowing them to focus on their wellbeing instead.
This project was developed using service design methodology, in close cooperation with the users. User-driven innovation has been crucial to developing a solution that is mutually beneficial for both caregiver and patient, while also being extremely easy to use. These are important criteria for upscaling new digital tools in the healthcare sector.
Telenor will share their experiences from the project, highlighting milestones in a user-centric innovation process, as well as key factors for successful collaboration between private industry and the healthcare sector.
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